Principal QA Consultant

Shape the future of quality in digital and AI-powered experiences

We’re looking for a Principal QA Consultant to lead the evolution of quality across a growing portfolio of digital products and next-generation AI experiences. This isn’t just about testing what exists today - it’s about rethinking how quality is defined in a world where intelligent systems create new user journeys, infinite variants, and higher expectations for trust and ethics.

This is a hands-on leadership role where you’ll set the vision, build capability, mentor the team, and roll up your sleeves alongside delivery teams and clients when needed.

What you’ll be doing

• Lead the QA strategy - Set the vision for QA across both today’s products and tomorrow’s AI-driven experiences.
• Shape future practices - Explore new tools, frameworks, and ways of working to embed quality across the full lifecycle.
• Be client-facing - Work directly with stakeholders to define QA approaches and instill confidence in delivery.
• Stay hands-on - Get involved in manual and automated testing where needed, using tools like Playwright, Espresso, and XCTest.
• Drive accessibility - Make inclusive, accessible experiences a core part of QA.
• Mentor and grow the team - Guide a team of QAs and contractors, fostering curiosity, capability, and ownership of quality across the organisation.
• Look ahead - Experiment with AI-assisted QA, mobile test tooling, monitoring frameworks, and innovative approaches to automation.

What we’re looking for

• Solid experience leading QA across complex digital products or programmes.
• Strong manual testing foundation with practical automation experience.
• Confidence in client-facing conversations and presenting strategy clearly.
• Curiosity about how AI changes the future of testing and quality.
• A collaborative leader who can balance strategy with getting hands-on.
• Someone who brings positivity and energy, helping lift the team around them.

Why this role

You’ll be joining a team that’s investing heavily in R&D and pushing into AI-powered experiences, so there’s real scope to influence the way quality is approached now and in the future.

This is an opportunity to set the direction, shape the practice, and build capability in a space where the landscape is rapidly evolving.