About the Company: Our client is a dynamic SaaS provider delivering world-class cloud document management solutions to businesses worldwide. With a strong customer focus and innovative mindset, they empower clients to streamline workflows and embrace the full potential of Microsoft 365 technologies.
About the Role: As a Technical Support Specialist, you’ll be the go-to expert for resolving customer issues, ensuring smooth onboarding and data migrations, and providing proactive technical guidance. You’ll work closely with sales, customer success, and product teams to deliver timely, high-quality solutions that drive customer satisfaction and retention.
Skills & Experience: - Help desk experience supporting level 1 requests.
- Strong background in M365 or SaaS environments.
- Excellent written and verbal communication.
- Proven technical writing skills.
- Strong organisational skills and attention to detail.
- Experience managing customer expectations.
- Ability to translate customer requirements into practical solutions.
Why Work Here? - Collaborative and supportive team culture.
- Opportunities to upskill and work with cutting-edge technology.
- Flexible work arrangements, including Work from Home options.
- Exposure to global customers and diverse industries.
- Be part of a growing, innovative SaaS company.
- Career development and progression opportunities.
- Recognition for your contributions and achievements.
Closing Statement: If you’re passionate about technology, customer success, and problem-solving, this is your chance to join a forward-thinking SaaS leader. Apply today or email your CV to
dom@talent.army.
