Our client is a well-established, locally owned SaaS business with strong growth and profitability. They build innovative fintech solutions used across New Zealand.
With a focus on continuous improvement and innovation, they’re expanding into new markets. The team values ownership, speed, and collaboration.
About the Role: This role sits on the frontline of customer support, helping users get the most from the platform. You’ll troubleshoot issues, provide guidance, and contribute to product improvements.
As your knowledge grows, you’ll expand into phone and video support. You’ll also assist with documentation and feature testing.
It’s an ideal opportunity to build deep SaaS expertise early in your career.
Skills & Experience: - 1–2 years in a customer-facing role in SaaS/tech
- Strong communication skills (written and verbal)
- Tech-savvy with ability to learn new systems quickly
- Excellent organisation and multitasking ability
- Strong problem-solving skills and attention to detail
- Numerically confident
- Collaborative mindset with ability to work independently
Why Work Here? - Competitive salary
- Modern CBD office environment
- Free Friday lunches and social events
- Work from Home flexibility options
- Career development in a growing SaaS business
- Be part of an AI-first, forward-thinking team
Closing Statement: If you're ready to grow your career in SaaS and make a real impact, apply now or reach out for more information at adela@talent.army
