About the Company Our client is a cybersecurity innovator protecting mission-critical applications for governments and enterprises worldwide. Their remediation-first model and technical depth sets them apart in a crowded security market. With a strong local team, global clients, and a clear growth path, they’re now scaling customer-facing functions to match.
About the RoleYou’ll own customer relationships across onboarding, delivery, and retention, with a focus on increasing adoption, satisfaction, and success. This is perfect for someone who thrives in complexity and enjoys working across internal functions. You’ll have a seat at the table as the function continues to evolve from traditional service delivery toward a more scalable, CS model.
What You’ll Bring - 3+ years in Customer Success, Account Management or Service Delivery
- Experience in SaaS, cybersecurity, tech, MSP or complex environments
- Commercial savvy and ability to align technical work with business outcomes
- Skilled at managing competing priorities and driving delivery
- Confident collaborating across technical and non-technical teams
- Strong communicator with solid admin and CRM tool skills (e.g. HubSpot)
- Grit, curiosity, and a bias for getting stuck in
Perks & Benefits - Salary $140K–$160K + 5K bonus
- Work from home flexibility
- Choice of Wellington Central or Auckland CBD base
- MacBook and mobile included
- $500 annual wellbeing allowance
- Smart, values-led team
- Opportunity to shape and scale a critical function
Apply now or contact dan@talent.army for a confidential discussion.
