Customer Success Manager

Operations & Customer

Auckland

Permanent

Thomas Osborn
Thomas Osborn

Talent Manager

Posted

June 19, 2024

  • Opportunity to shape customer success for a cutting-edge product
  • Flexibility with hybrid working model (1 day from home)
  • Opportunities for growth into a leadership role
About the Company:
Our client, a leader in the automotive software industry, is dedicated to providing innovative, cloud-based solutions that streamline operations and enhance customer experiences. With a strong presence in New Zealand and Australia, the company is known for its commitment to simplifying complex processes and driving profitability for its clients.

About the Role:
As the Customer Success Manager, you will be at the forefront of expanding Auxo's customer base and ensuring customer satisfaction. You'll lead customers from trial and onboarding through ongoing support, helping them maximize the value of Auxo's software. This role involves developing training materials, troubleshooting issues, and gathering feedback for continuous improvement. You'll collaborate closely with development and product teams to enhance the product and ensure a seamless customer journey.

Skills & Experience:
  • 2+ years in a SaaS customer success role with proven results
  • Strong communication and interpersonal skills
  • Excellent problem-solving abilities and attention to detail
  • Proficiency in CRM software (e.g., Salesforce, HubSpot)
  • Ability to thrive in a fast-paced environment and manage multiple priorities
  • Passion for delivering exceptional customer experiences
Why Work Here?
  • Innovative Product: Lead customer success for a groundbreaking software
  • Growth Potential: Join a growing team with significant professional development opportunities
  • Collaborative Environment: Work in a supportive, team-oriented atmosphere
  • Flexible Working: Enjoy a hybrid work model with one day per week from home
  • Work-Life Balance: Benefit from free parking and a convenient office location
If you're passionate about customer success and eager to make a significant impact, we want to hear from you. Apply now to join our client and help shape the future of automotive software. For more information, contact us at tom@talent.army.

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