Onboarding and Support Specialist

Operations & Customer

Customer Support



Mitchell Hazelhurst
Mitchell Hazelhurst

Talent Manager


May 4, 2023

  • Variety of work
  • Great career progression opportunities
  • Orewa based office

About the company

This small but growing SaaS company is leading the way in workforce management software. They help employers and employees easily track their workday without needing to fill in paperwork after the shift.
They also offers integrations with multiple other apps, like accounting and payroll.

They believe in investing in their team members to help them reach their full potential. They have a comprehensive training program, covering technical/product, support/onboarding processes, and soft skills, so you will have all the tools you need to succeed.

About the role

They are looking for a support and onboarding specialist join the their small team of 20 employees. 

In this role, you will play a critical role in creating onboarding and implementation plans that engage customers and enable them to start using their software solutions efficiently. You will develop genuine, long-term customer relationships and provide caring support throughout onboarding process, as well as ongoing support after implementation.

You will also work with customers to resolve any hardware/software or user issues with a sense of urgency.

Your skills and experience 

This role will suit you if you thrive in creating long term customer relationships and having a great variety of work every day!

You will have:
  • Experience in SaaS-based customer support 
  • Some experience in onboarding preferred
  • Passion for great support
  • Curiosity and hunger to learn
You should be able to bring a balance of positivity and fun within the wider company team who are passionate about helping our customers and each other succeed.

The role is based in their Orewa office and you'll be in the office most days.

If this sounds like you, apply below and we'll be in touch!


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