Systems Support Analyst

Operations & Customer

Desktop Support



Hanna Puolanmaa
Hanna Puolanmaa

Talent Manager


January 17, 2023

  • Lots of variety and opportunities to learn
  • Mentoring and great career progression opportunities
  • Great benefits and hybrid working
About the Company:

This independent agency handles complaints about the actions and decisions of government agencies, undertakes investigations and inspections, and provides advice and guidance to ensure people in New Zealand are treated fairly by the state.

About the Role:

In this role you will be the face of ICT within the organisation. You will be working alongside a friendly and helpful ICT team and our service providers to ensure all of our systems and applications are operating optimally, and our staff are enabled by the services we provide.

Skills & Experience:

Most importantly, you will be friendly, and approachable and have the ability and confidence to support the team with any problems they might encounter. You will also be keen to learn about any new software and tools the team adopt, as there is a growing number of tolls within the team.

Preferred experience:
  • Experience in help desk management/support role
  • Providing ICT support within a Windows environment
  • Troubleshooting Microsoft apps
  • knowledge of IT Service Management frameworks, such as ITIL
  • Troubleshooting Zoom 
  • Maintaining a fleet of iPhones 
  • Great communications skills
Why work here?:
  • Great career progression opportunities
  • Mentoring opportunities from the data and security team etc
  • Up to 5% Kiwisaver 
  • WFH 1 day/week
  • Wellbeing budget
  • Eye examinations
  • Sick leave accrued from day 1
  • Own gym and personal trainer

If this sounds like something you could be interested in, apply now and we will be in touch! For questions about the role, email me at

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